AWWA CSC59679 "Cost Per Transaction: The Bottom Line for Kiosks, Automated Pay Stations or Any Customer Payment Option" Conference Proceeding by American Water Works Association, 04/07/2004 Talmadge, Deborah; Cullado, Regina
AWWA CSC59680 The Greater Cincinnati Water Works: A Customer Service Approach to AMR Conference Proceeding by American Water Works Association, 04/07/2004 VonderMeulen, Paul; Engram, Beverly; Cossins, Faye
AWWA CSC59681 What Meter Works Best with Itron MVRS? - A Pilot Study in Radio Meter Reading Conference Proceeding by American Water Works Association, 04/07/2004 Dawson, Daniel K.
AWWA CSC59682 "It's Not a Fairy Tale" - How to Get Cinderella to the Ball Using Mobile Technology, The Glass Slipper Will Fit Everyone Conference Proceeding by American Water Works Association, 04/07/2004 Marquez, Theresa; Stern, Chris
AWWA CSC59656 Rewarding and Recognizing Employees - Performance is the Key Conference Proceeding by American Water Works Association, 04/07/2004 Angel, Fred O., Jr.
AWWA CSC59657 Best in Class Practices in Meter Reading Management Conference Proceeding by American Water Works Association, 04/07/2004 Vargas, Tina
AWWA CSC59658 Committing to Your Customers: Clarifying Performance Standards & Responsibilities Conference Proceeding by American Water Works Association, 04/07/2004 Harford, Peter
AWWA CSC59659 When Customers Speak...We'd Better Listen Conference Proceeding by American Water Works Association, 04/07/2004 Kolodziej, Ed; Taylor, Mark
AWWA CSC59660 The WSSC Customer Outreach Program: A Step Beyond Customer Service Conference Proceeding by American Water Works Association, 04/07/2004 Richardson, Al
AWWA CSC59661 Customer Communication from Beginning to End Conference Proceeding by American Water Works Association, 04/07/2004 Westall, Bab; Crayton, Dee; Ingolia, Ellen
AWWA CSC59662 Understanding the Impact of Consumer Confidence Reports Conference Proceeding by American Water Works Association, 04/07/2004 Lazo, Jeff; Raucher, Bob; Hagenstad, Marca; Hurd, Bob; Rambo, Eric; Herrick, Charles; Pratt, Joanna
AWWA CSC59663 Software Selection: Features and Functions Are Nice, but What about Business Needs? Conference Proceeding by American Water Works Association, 04/07/2004 Orianne, Andre; Haupt, Greg; Cassidy, Paul