AWWA 51606 Building Customer Confidence in a "New" Water Supply and an "Old" Water Company Conference Proceeding by American Water Works Association, 12/01/2000 Basefsky, Mitchell;Pearthree, Marie;Modeer, David V.
AWWA 51605 Media Relations: A View From Different Sides of the Fence Conference Proceeding by American Water Works Association, 12/01/2000 Hardy, Charles C.
AWWA 51603 Critical Success Factors in Achieving Customer Satisfaction Conference Proceeding by American Water Works Association, 12/01/2000 Olstein, Myron;Minnis, Kristen
AWWA 51602 Using Billing and Customer Service Benchmarking to Change the Way a Utility Does Business Conference Proceeding by American Water Works Association, 12/01/2000 Delphos, Paul J.;Gordon, John
AWWA 51601 Complying With the D/DBPR, ESWTR, and Backwash Recycle Rule at 12 Water Treatment Plants in the Southeast Conference Proceeding by American Water Works Association, 12/01/2000 Dowbiggin, William B.
AWWA 51600 Design and Cost Issues on Treating Spent-Filter Backwash Water and Other Waste Streams and Filter-to-Waste Conference Proceeding by American Water Works Association, 12/01/2000 Burris, Bruce E.;Martenson, Dennis R.;Nilson, James A.
AWWA 51597 Facilitating Community Participation in Source Water Assessment and Protection Conference Proceeding by American Water Works Association, 12/01/2000 Herpel, Rachael;Susan Seacrest
AWWA 51594 Turbidity Monitoring and Compliance for the Interim Enhanced Surface Water Treatment Rule Conference Proceeding by American Water Works Association, 12/01/2000 Logsdon, Gary;Hess, Alan;Moorman, Patrick;Chipps, Michael
AWWA 51593 Registration From the Registrar's Perspective Conference Proceeding by American Water Works Association, 12/01/2000 Ellis, Richard A.
AWWA 51592 Environmental Management Systems (EMS) Development and Implementing ISO 14001 Standards for Water Distribution Operations Conference Proceeding by American Water Works Association, 12/01/2000 Oberoi, Kanwal;Bickerstaff, Rick
AWWA 51591 ISO 14001: A Framework for Success Conference Proceeding by American Water Works Association, 12/01/2000 Danhauser, Robert K.;Cook, John B.
AWWA 51590 Case Study: A Problem Water Project Produces an Award Winning Program of Education, Public Relations Conference Proceeding by American Water Works Association, 12/01/2000 Sanger, Ann B.