Full Description

This slide presentation outlines information on the connection between customer complaints and water quality. Topics covered include: US Environmental Protection Agency Standard Maximum Contaminant Levels; how the Philadelphia Water Department handles customer complaints; complaint database; flow chart for complaints; correlating complaints to taste and odor; Geosmin vs. complaints; complaints vs. 2-MIB; complaints make good case studies; follow-up is important; developing predictive tools; complaints identify problem areas; complaints track system practices; complaint response guides security; and, complaint response evaluation.

Product Details

Edition: Vol. - No. Published: 06/17/2004 Number of Pages: 36File Size: 1 file , 3.6 MB