AWWA JTMGT61351 Raising the Utility Performance Bar in Florida Conference Proceeding by American Water Works Association, 02/01/2005
AWWA JTMGT61350 Strategy in Action: Utility Performance Measurement, a Balanced Scorecard Approach Conference Proceeding by American Water Works Association, 02/01/2005 Gritzuk, Michael; Blundon, Ed; Janis, Wayne; Padilla, Carlos; Quay, Ray
AWWA JTMGT61352 Transforming a Municipal Water Resource Utility from the Inside Out: Team-Based Visioning & Strategic Planning in Greensboro, NC Conference Proceeding by American Water Works Association, 02/01/2005 Bryant, Scott D.
AWWA JTMGT61366 Breaking Records in Delivering Customer Satisfaction: The Pinellas County Utilities Story Conference Proceeding by American Water Works Association, 02/01/2005 Obst, Richard; Magdziasz, Jan; Lawton, Robin
AWWA JTMGT61353 Thriving in a Competitive Climate: Transforming to a Strategy-Focused Organization Conference Proceeding by American Water Works Association, 02/01/2005 Schneider, Sue G.
AWWA JTMGT61349 Integrating CMOM and Asset Management: The Key to Long-term Sustainable Program Success Conference Proceeding by American Water Works Association, 02/01/2005 Hassey, Patrick; Snyder, Mary; Yee, Vince; Derrigo, Matt
AWWA JTMGT61348 Case Study in Applying Technology to Sanitary Sewer Maintenance for West Valley Sanitation District Conference Proceeding by American Water Works Association, 02/01/2005 Sevcik, Peter V.; Lorick, Harry C.
AWWA JTMGT61344 Preparing for the Unexpected: Mount Pleasant Waterworks's Crisis Communications Plan Conference Proceeding by American Water Works Association, 02/01/2005 Duffie, Clay; Vaughn, Linda; Boucher, Marianna
AWWA JTMGT61345 Want to Know What Your Customers Really Think? Ask Them! Conference Proceeding by American Water Works Association, 02/01/2005 Sanders, Linda; Turner, Billy; Patterson, James; Brueck, Terry; Dailey-Fischer, Mary; Sweeney, Michael
AWWA JTMGT61346 Coaching or Criticizing? Making the Most of the Employee Performance Appraisal Process Conference Proceeding by American Water Works Association, 02/01/2005 Elikai, Phyllis P.
AWWA JTMGT61347 Brain Drain, Not a Problem with Succession Planning Conference Proceeding by American Water Works Association, 02/01/2005 Schneider, Sue; DiAntonio, Bob
AWWA JTMGT61343 Managing the Message: When Bad Press Happens to Good Agencies Conference Proceeding by American Water Works Association, 02/01/2005 Hawk, Marci